DBT works with the GPS technology currently installed on the Durham buses. More specifically, DBT reads the GPS signals of the bus in motion to provide you with the location of the bus while in route. The relayed GPS data is then pushed through a routing system and then to you via the DBT app in near real-time.

The service is free of charge to parents/guardians and provided at no additional cost to the school districts serviced by Durham School Services. Please note, associated data charges from cell phone carriers may still apply and are the responsibility of the parents/guardians. 

The DBT app is set up so security information (username and password, along with individual student name(s) and student ID number(s) and the location) must be provided before the bus location can be viewed. This helps to ensure that only parents and guardians of students assigned to specific bus route(s) are able to view the location of their student’s bus.

No, DBT is voluntary.

DBT currently runs on Apple (iOS), Google (Android) and in a Standard Web Browser such as Internet Explorer, Chrome or Firefox. Please search Durham Bus Tracker in your App store.

No, the app only tracks the actual school bus and not the individual children on the buses.

Yes, you can view all of your children’s buses simultaneously from one device.

DBT displays the location of the bus as accurately as possible. Based on some technology limitations such as cellular signal and other factors, a 15 second to two minute delay can occur. While rare, in extreme cases where no cell service is available, there could be greater than a two-minute delay. In most situations, the location of the bus will be accurate to 8 – 25 seconds.

No, the app does not send notifications at this time. However, Durham School Services is currently in its final phase of tests to rollout this feature in the very near future.

The DBT application setup is very simple. First, you, as parents/guardians, download the app from the Apple App Store, Google Play Store or view it on a Web Browser. Next, you create a secure Username and Password for the application. Lastly, you enter the student’s name, school issued ID number, city customer service center is located and state and start tracking the bus(es).

If Durham School Services sends a substitute bus rather than the assigned bus on a route, it will do its best to work through the system changes as quickly as possible. However, there may be a delay in updating.