Behind the Routes
Building a Better Transportation System
A successful transportation system comes down to three key things: the drivers and buses to get students to school, the time available, and the distance to travel.
In the 2024-25 school year, RCPS began to partner with Zum to provide student transportation. With an average on-time arrival rate of 98% — defined as arriving at least 15 minutes before the first bell — Zum helped RCPS improve efficiency across the division. Their technology platform played an important role in this success.
But no matter who provides transportation, the changes outlined on this page have also been critical in improving on-time arrivals.
RCPS bus routes are especially complex because of:
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the geography of our city,
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the way Roanoke has developed over time,
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the wide variety of programs RCPS offers, and
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the diverse needs of our students and families.
Thanks to the efforts of our transportation team and partners, nearly 98% of our students now arrive to and from school on time every day. We are proud to provide safe and reliable transportation to our students, and appreciate our families' support.
The information on this page outlines key guidelines and procedures, as well as context about the complexities that make RCPS’ system unique compared to neighboring school divisions.
What Families Should Know
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Understanding the Big Picture
In the video, Chief Operations Officer Chris Perkins provides an overview of the city’s geography and history that present unique challenges in regard to transportation. Mr. Perkins has been in public service for more than 30 years in Roanoke City, including as a former Roanoke Police Chief, and he has an in-depth understanding of the city’s geography and infrastructure.
You may watch the video below or click "Watch on YouTube" to view the video full-size, and download the PowerPoint Mr. Perkins references to view the maps he discusses in full size.
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Frequently Asked Questions
- Did Zum provide input on the schedule changes that began in the 2024-25 school year?
- How was it determined which elementary schools are in Tier 1 vs. Tier 2?
- Do students have to wait at the bus stop in the dark?
- How Do Alternative Service Routes for Forest Park and Noel C. Taylor Learning Academy work?
- Has RCPS ever surveyed families about transportation?
- How many bus drivers are needed?
- What is a Family Responsibility Zone?
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