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Department of Student Services

Hayley Poland
Assistant Superintendent of Equity & Student Services
(540) 853.1393  |  [email protected]

Student Services is part of the Academics team, which reports to:

Archie Freeman
Chief Academic Officer
(540) 853.6113  |  [email protected]


The purpose of the Department of Student Services is to coordinate and deliver prevention and intervention services which contribute to the holistic development of children, support to families and improvement to schools. We strive to maximize coordinated efforts that will reduce barriers to learning and enable students to achieve in a safe and effective environment.

Student Code of Conduct

The Student Code of Conduct defines the conduct code for student behavior, provides school administrators with guidelines for intervention strategies and administering consequences for infractions, and is intended to be a guide for parents and students.

Click below to download the 2022-2023 Student Code of Conduct.


Bullying Hotline

Roanoke City Public Schools takes bullying seriously and we want to make sure every child feels safe at school. For that reason, we have launched a Bullying Hotline. The Hotline is open to anyone who experiences or observes bullying that is school related. Bullying is defined as any aggressive and unwanted behavior that is intended to harm, intimidate, or humiliate the victim; involves a real or perceived power imbalance between the aggressor or aggressors and victim; and is repeated over time or caused severe emotional trauma. Call (540) 853-1700 to report bullying. You can remain anonymous.

School Resource Officers 

Please click below to view the current School Resource Officer (SRO) Memorandum of Understanding.


The federal McKinney-Vento Act guarantees school enrollment for students who lack fixed, permanent housing. RCPS offers support to students and families who are experiencing housing instability. For more information, please contact:

Malora H. Horn
[email protected]

40 Douglass Avenue NW, Roanoke, VA 24012 Phone 540-853-2502