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Constituent Services

The Constituent Services Office serves as a confidential resource to persons seeking assistance regarding RCPS matters.

RCPS' Approach for Addressing Questions and Concerns

RCPS is committed to providing a high level of service using proven approaches to answering questions and resolving concerns. We believe that a student’s teacher and school leaders are almost always the best points of contact because the school knows the child, the family, and the specifics of the situation. 

Click here for more information regarding our proven "Approach for Addressing Questions and Concerns."

What the Constituent Services Office Does:

  • Provides the opportunity to share concerns and complaints in a confidential manner.
  • Offers information related to RCPS programs, regulations, and policies.
  • Shares ideas for families to improve communication between school and home.
  • Supports and offers information to help students and families understand and navigate the processes and procedures in RCPS and assists in connecting individuals to the best point of contact for their situation.

What the Constituent Services office Doesn’t Do:

  • Take sides
  • Provide Legal Advice
  • Change or make decisions, policies, or regulations

Contact the Constituent Services Office to:

  • Resolve an issue that impacts student learning or the school/work environment.
  • Understand how RCPS works or where to go for assistance.

RCPS Community Feedback System

Roanoke City Public Schools values open communication and are committed to hearing the views of employees, students, parents, guardians, and the citizens of the City of Roanoke. The RCPS Community Feedback System supports asking questions, making suggestions, offering compliments, and reporting concerns.

If you are unable to obtain a resolution to your question or concern utilizing our "Approach for Addressing Questions and Concerns," the Community Feedback System can be used and offers the option to remain anonymous.

Click here to access the Community Feedback System 

Click here or the button above to access the Community Feedback System, which is securely hosted by EthicsPoint.

Contact Information

Photo of Dr. Seibert
H. Alan Seibert, Ed.D.
Constituent Services and Government Relations Officer
(540) 853.2007  |  [email protected]

40 Douglass Avenue NW, Roanoke, VA 24012 Phone 540-853-2502